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Legal
How Ranch Systems collects, uses, and protects your information.
This Privacy Policy is provided to help you understand the information Ranch Systems, Inc. ("we", "us", or "our") collects, why we collect it, and how you can update, manage, export, and delete your information.
You have the choice to provide us with certain information at the time you create your user profile, when you use the Ranch Cloud Data and myRanch™ User Portal ("Services"), or during general business communication such as email, quotes, billing, etc. We may also collect automatically generated and technical information. Information we have ("Collected Information") may include:
Profile information includes your e-mail address, username, contact telephone and password when you create an account or when you edit your account information. You control preferences related to your profile element types such as, but not limited to, language, SMS text, voice calls, and contact preference.
If you choose to connect your account to an account of an external service, such as a social networking site or cloud storage service, we may collect certain information from those accounts. We will not collect any information other than the types of information you authorize such services to provide to us. You may provide such authorization during the connection process, or it may be implicit in the service authorization itself.
We may store information about our Services when you install a device, connect to a Ranch Systems Server that you or another person has configured, or use our products. This information may include an IP address and port number(s), the name of a server, and information used to secure access to our Services. We store this information for security and auditing purposes, including to enable you to access our Services at a later time or from a remote location.
We may store copies of any software that you obtain or provide and that access or call any software provided by Ranch Systems as part of the Services including, but not limited to, plug-ins for the Services, channel plug-ins, metadata agents, and client applications that communicate directly or indirectly with the Services ("Interfacing Software").
You may send us logs, metadata, or other information about your devices, media, and experiences for the purpose of resolving an issue you may have with the equipment, software, or suggesting desired features. Such information will only be used to help resolve your issue and/or improve our Services, and using our Services and provision of such information, you agree to such use by us.
We may collect information about your interactions with the Services to provide you with a better user experience as further described below. For example, we may maintain an anonymous list of input selections made during use of the Services.
Like many networked services, we may collect information about the devices that are used to access our Services, such as the IP address of the device, the operating system and version of the device, the browser that you use to access a web page, and the versions of the Ranch Systems technologies being used. We may also collect location information about the devices that access our Services.
When a request for information or content is sent to a Ranch Systems Server, we may collect an application identifier that identifies which application or client sent the request. An application identifier uniquely identifies a particular copy of an application or client. For example, if you download an application from us, fully uninstall the copy of the application, and then re-download the application from us, the new copy of the application will be associated with a different application identifier than the uninstalled copy of the application. Note that simply deleting the app without fully uninstalling may not reset the application identifier.
Like many online services, Ranch Systems uses cookies, tracking pixels, and similar technologies to collect information that helps us provide our Services to you.
Our website offers an AI-powered chat assistant to help visitors find the right products and solutions. When you use this assistant, we log the text of your conversation — including messages you type and the assistant's replies — on our servers. This happens for every conversation, whether or not you choose to submit your contact information or request follow-up from our team. Conversation logs may be reviewed by Ranch Systems staff to answer your questions, improve the assistant, and follow up on inquiries. We do not knowingly collect payment information through the chat assistant, and you should avoid sharing sensitive personal information in chat messages. If you would like a conversation log deleted, contact us at privacy@ranchsystems.com with the approximate date and time of the conversation.
A. We use the Collected Information to provide you with the Services, improve the Services, enhance your user experience, and communicate with you. For example, we may use information about your interactions with the Services to track the state of devices. We may use this information to debug, repair or reconfigure devices, or to assist you to do so.
B. We may use your profile information to contact you about your account or about new functionality and certain Ranch Systems news and information. You may opt-out of certain types of communications by editing your account settings.
C. If you choose to connect your account to an account of a third party to have us and/or that third party provide a particular feature or service, we will provide that external service with the information needed to have us and/or that third party perform the requested feature or service. For example, if you connect your account to a field management software, the data delivered will be limited to your system data from the specific services you authorize.
D. We will not share Collected Information with any third parties, except as expressly stated in this Privacy Policy, including that we will share Collected Information in the following limited situations:
A. In order to help keep your media secure, we use LetsEncrypt technology to provide publicly trusted SSL certificates for end-to-end encrypted connections among all of our servers, Services, and client applications.
B. We have put in place commercially reasonable physical, electronic and organizational procedures to safeguard and secure the information we collect. For example, password information is stored on our servers and is protected by the use of encryption technologies.
C. We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by an independent company which provides payment processing services for us.
A. Ranch Systems may offer, and you may choose to use products or services from third parties in connection with our Services that may contain links to or otherwise interface with third-party websites, products, services, or other technologies. Any such third-party technology may collect information from you or use other services or technologies that collect information from you. Any information collection by these third-party technologies is governed by the privacy practices of those third-party technologies. Ranch Systems does not control and is not responsible for the collection of information by such third-party technologies.
B. We may also use third-party advertising companies to serve ads, which may, directly or indirectly, collect or use information about user visits to websites to display advertisements more tailored to users' interests. If a user wishes to know more about this practice or would like to know more about his/her options, the user can visit the Network Advertising Initiative ("NAI") website: www.networkadvertising.org. The NAI is a cooperative of online advertising companies who are committed to responsible practices and consumer protection.
A. The Service and Ranch Systems products are not intended to be used by children.
B. We do not knowingly collect personal information from children under the age of 13, except that we may collect persistent identifiers, such as Internet Protocol (IP) addresses of devices used to access the Services. Any such persistent identifiers will be used solely to support the internal operations of the Services. If we learn that we have collected the personal information of a child under the age of 13, we will take steps to delete the information as soon as possible.
This Privacy Policy may be updated at any time. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on the Ranch Systems website. You are advised to consult this Privacy Policy regularly for any changes.
You may control your information by:
A. Changing your profile information by accessing your information within the myRanch™ access portal. You can also send a message to privacy@ranchsystems.com with the information you want to change.
B. Linking or unlinking your account from another account of an external site, such as a social networking website.
C. Deleting your account. You may delete your account by selecting the option to delete your account in the myRanch™ access portal or send a message to privacy@ranchsystems.com with your information and the request to be deleted from the platform(s) you have used. We will delete your information within a reasonable amount of time after receiving the request except that we may retain archived copies of your information to the extent permitted by law.
You have the following choices regarding how we and third parties use certain information collected from or about you.
i. You may opt out of receiving marketing, promotional product and services updates, and other communication(s) from us by clicking the "unsubscribe" link included at the bottom of any promotional email. Please note that you cannot opt out from receiving all communications from us, including administrative messages, service announcements, and messages regarding the terms and conditions of your account.
ii. You can choose to receive push notifications from Ranch Systems in your Preferences settings of myRanch™. You can control the method of communication by selecting SMS, email, voice call, or via app only notices.
On your mobile device, you may also go to your device settings and select "Limit Ad Tracking" (for iOS devices) or "Opt out of interest-based ads" (for Android devices), which will allow you to limit our use of information collected from or about your mobile device (such as precise location data) for the purposes of serving online behavioral advertising to you.
You can opt out of our collection of precise location data from your mobile device in your device settings, for example, by disabling "Location Services" for the Ranch Systems application in your iOS device's settings. Please note that by opting out of our collection of precise location data, your use of the Services on your mobile device may be limited.
Mail: Ranch Systems, Inc., 865 Sweetser Ave, Novato, CA 94945
E-Mail: privacy@ranchsystems.com
Phone: +1 415 884 2770
You may contact us any time at privacy@ranchsystems.com with questions and comments regarding this policy.
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